They sold me a new bike that was missing the nut that holds the mirror in place. (you can't just go out and buy one for it. I tried). I didn't notice it until we got it home and my daughter had a chance to ride it. The mirror flaps all over the place. Contact JMP and they asked for photos. I sent them photos. They said they could send it to me (I live about 30 miles away) but that they would need to see about ordering it. The service guy said he would call the next day. He didn't. So I called them. When I finally talked to Tammy (the owner) she insisted that it was warranty work and I had to bring it in. How is it warranty work when you sold it to me this way?
Good friendly service but this was the most I've ever paid for a single tire and install and it took over an hour so the $85 an hour rate was exceeded. Will shop around before using them again.
I'm not happy with the way they do business.
The worst motorcycle shop in the midwest. Had my bike for 3 weeks and never fixed it. I asked them to call me before they worked on it to let me know what they thought was wrong with it and an estimate but they never did. They tore my bike apart when i told them i was coming to get it and tried to charge me for it. Their excuse was they fired the guy who knew about my bike and the new guy quit after a day. So now they dont have anyone to work on street bikes which they also sale. Don't go.
Small local shop with very helpful and friendly staff. Not a ton of inventory but they will order in whatever you want and let you examine it in hand before you buy it.
The sales person I worked with was excellent when I bought my new street bike. But the finance lady was very aggressive with me after I got home with my bike. There was no information she needed that she didn't get while I was there and pressured me about the time frame she needed it by using inappropriate emails and messages that were very threatening Despite me being accommodating. Lastly, the service department was terrible both times. I went there. The communication between mechanics was non existent and I asked for full synthetic oil and they did put conventional and then told me they thought it would be better without calling me and asking me. If a customer has a specific request, you do not just put what you want in a bike. In addition the first time I went there one of the mechanics test drove my bike without knowing it was in the break in period. it was irresponsible to not know when you're getting on someone's bike.
So instead of just sending me a mirror, I have to find someone with a truck to take it all the way back over there across the river so they can replace it on their premesis. On top of that the service guy lied to the owner and told her that he called me. I no longer trust them.
But I appreciated them getting me in on a weekend and helping me out.
Jmp Cycle Kawasaki is a US Car Repair based in Wood River, Illinois. Jmp Cycle Kawasaki is located at 1490 E Edwardsville Rd, Wood River, IL 62095, USA.
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